"An empowered organisation is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organisational success."
"There are three constants in life... change, choice and principles."
"If you want small changes in your life, work on your attitude. But if you want big and primary changes, work on your paradigm."
"Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships."
"When one side benefits more than the other, that's a win-lose situation. To the winner it might look like success for a while, but in the long run, it breeds resentment and distrust."
"If you carefully consider what you want to be said of you in the funeral experience, you will find your definition of success."