"An empowered organisation is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organisational success."
"Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall."
"There are three constants in life... change, choice and principles."
"Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships."
"When one side benefits more than the other, that's a win-lose situation. To the winner it might look like success for a while, but in the long run, it breeds resentment and distrust."
"If you carefully consider what you want to be said of you in the funeral experience, you will find your definition of success."