Do an evening review at the end of the day to reflect on wha... - Marilyn Suttle

"Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time."

"When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer."

"When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change."

"Notice the difference between being in control and needing control."

"When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely."