Marilyn Suttle

"People who work in an environment where doing their best is recognized have a better chance of feeling good about their work."

"Optimists move through life with a happy exterior. What happens on the inside shows up on the outside."

"Moods can be contagious. Don't catch or spread a bad mood."

"Truth builds trust."

"Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time."

"Notice the difference between being in control and needing control."

"People who work in an environment where doing their best is recognized have a better chance of feeling good about their work."

"When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely."

"When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change."

"Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time."

"Truth builds trust."

"Optimists move through life with a happy exterior. What happens on the inside shows up on the outside."

"Moods can be contagious. Don't catch or spread a bad mood."

"Notice the difference between being in control and needing control."

"When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely."

"When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer."