More quotes by Marilyn Suttle

"People who work in an environment where doing their best is recognized have a better chance of feeling good about their work."
"Notice the difference between being in control and needing control."
"When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change."
"When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer."