People who work in an environment where doing their best is... - Marilyn Suttle

"Moods can be contagious. Don't catch or spread a bad mood."

"When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change."

"Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time."

"Notice the difference between being in control and needing control."

"Truth builds trust."