More quotes by Marilyn Suttle

"When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change."
"People who work in an environment where doing their best is recognized have a better chance of feeling good about their work."
"When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely."
"Optimists move through life with a happy exterior. What happens on the inside shows up on the outside."