When you’re busy, avoid taking the quickest action. Instead... - Marilyn Suttle
"When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer."
"When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer."
"Moods can be contagious. Don't catch or spread a bad mood."
"Notice the difference between being in control and needing control."
"Truth builds trust."
"Optimists move through life with a happy exterior. What happens on the inside shows up on the outside."
"Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time."