More quotes by Marilyn Suttle

"When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely."
"When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer."
"Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time."
"People who work in an environment where doing their best is recognized have a better chance of feeling good about their work."