#customer-service

"I don't like customer service, because I don't believe the customer should have to pay and help out too."

"When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change."

"When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer."

"Truth builds trust."

"For every dilemma, find at least three or four possible solutions. The creative process leads to better results."

"People don't care how much you know until they know how much you care"

"Why pay for an undesirable outcome with someone else? For the same money, you could have paid me to stay at home and do nothing."